Hansgrohe Raindance hand showers

FAQ: your questions – our answers

Online lexicon of frequently asked questions

Here you will find useful tips relating to Axor and Hansgrohe products. Select the category that you need below and view answers to frequently asked questions.

View technical videos: it’s as simple as that

Also see Hansgrohe's technical tips on YouTube. Short videos offer you useful maintenance and cleaning tips and also technical information, for example.

The professional looks at each case individually

The information given here may not cover all individual cases. In this event, a sanitation professional in your area will be happy to assist you. He will look at your specific problem on site and can suggest appropriate solutions.

Do you have any further questions? In the Contact section you will find the right contact at Hansgrohe. We look forward to hearing from you!

Waste systems

Which drain is recommended for an XXL shower system?

The RainDrain XXL drainage system (article no. 60067000) is recommended for a large overhead shower, for instance. Drain performance is 51 litres/minute, in accordance with DIN EN 274.

Accessories

The lotion dispenser is no longer dispensing lotion. What can I do?

If you have not used the dispenser for a while, the lotion may have dried out and gone hard in the pump. Clean the lotion dispenser pump by soaking in hot water and then rinsing out.

How can I uninstall the fittings from the Axor collections Axor Terrano, Axor Carlton, Axor Citterio, Axor Citterio M, Axor Montreux, Axor Uno² or Axor Uno?

The fittings for the Axor lines Axor Terrano, Axor Carlton, Axor Citterio, Axor Citterio M, Axor Montreux, Axor Uno and Axor Uno² can be uninstalled by pushing a pin through the hole using a thin object, e.g. an allen key (2 width A/F), while simultaneously pulling the holding part forwards.

Mixers

Exposed installation mixer: What could be the cause of leaky connections?

Before installing the mixer take care to ensure, in order to compensate for differences in dimension, the S connections have been fitted free of tension and that the specified installation dimensions have been complied with. It is absolutely essential that you use the original seals, damaged seals must be replaced where necessary.

Electronic mixer: How can I activate the mixer cleaning mode without triggering the sensor so that the wash basin can be cleaned, for example?
Activation of the cleaning mode is described in the installation manual, which is enclosed with the product or can be downloaded from the electronic spare parts catalogue.
Kitchen mixer: Water is leaking from the pivot shaft. What could be the cause of this?

The mixer's pivot shaft seals are soiled or damaged. The necessary assembly steps for replacing the seals can be found in the appropriate installation manual for the spare part. Make sure that the lip seals of the seal set are not too heavily greased.

Kitchen mixer: I'm only getting low water flow from a model with pull-out shower/pull-out spout. What can I do?

Between the pull-out hose and the pull-out shower there is a small filter screen, pushed into the pull-out hose connection fitting. Remove this using a sharp object, clean it and re-insert it.

Kitchen mixer: The two jet types converge on the pull-out shower. How can I solve this problem?

Replace the pull-out shower. This cannot be repaired by customers. You will find the correct spare parts number for the pull-out shower in the enclosed installation manual.

Kitchen mixer: Time and again there is slight leakage of water or blistering around the handle lever of the AX Starck kitchen mixer 10820XX0. How can I remedy this?
It's quite likely that this is merely water which collects around the handle lever when the mixer is operated with wet hands. This expands and appears as blistering, particularly when drawing hot water. Remove the excess water from the gap, ideally using a cotton cloth.
Kitchen mixer: The swivel spout is leaky. What can I do?

If water leaks in the lower region once the mixer is opened, the seals must be replaced in order to properly seal the swivel spout. Follow the instructions in the particular installation manual supplied for your model when replacing the seals. You can also call these up in the spare parts catalogue.

Kitchen mixer: How can I move the Variarc sink unit mixer with pull-out shower if I need to open the window?

Hold the mixer’s base set (NB: not the spout!), pull it upwards, and lay the mixer down sideways on the worktop (on a cloth or similar).

Kitchen mixer: How do I operate and install the electronic variant HG PuraVida 15805XX0?

This video demonstrates how the mixer works.

Mixer ball technology: When servicing the mixer ball system, does the control ball need to be changed as well?
It is not necessary to change the stainless steel control ball. Any deposits can be removed from the ball easily, e.g. using a plastic cleaning fleece.
Open water heater: Water drips from the mixer during the heating process. What can I do?

Dripping water escapes via the spout so as to ensure that no excess pressure develops in the open water heater during the heating process. This is physically necessary. It is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

Dripping: Water continues to run out of the mixer or shower for a short time after use. What can I do?

When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

Diverter: This does not automatically return to its original position on the bathroom mixer. What can I do?

The O-ring or the push rod of the diverter are either dirty or degreased. Both must be cleaned if necessary, and lubricated with silicone grease.

Basin mixer: Only a small amount of water is flowing through. What can I do?

A dirty aerator can cause low flow performance. This video describes in detail how to clean the aerator

Basin mixer: Can I manipulate the exit angle of a Hansgrohe mixer's water jet?

Hansgrohe offers the option of a swivelling standard aerator (article no.: 95400000) with M24x1 outer thread. With this, the water jet can be adjusted by approx. 8° all around. This video demonstrates how to replace the existing aerator with this one and how it works.

Purchasing Hansgrohe products

Is there somewhere I can test the products without obligation?

In the Hansgrohe Aquademie, we show you a cross-section of our current products and collections from the Hansgrohe and Axor brands. In the Showerworld you can test out the Hansgrohe shower experience for yourself and have lots of fun doing so. Find out here where else in your area you can test and experience Hansgrohe products.

Where can I buy Hansgrohe products?

You can obtain our products directly via your local dealer. There is no factory outlet.

Where can I get brochures?

You can download brochures on Hansgrohe products directly via our homepage or request them using the brochure request form.

What do Hansgrohe products cost?

You can directly obtain Hansgrohe products from your local dealer, who will also provide you with information on prices.

How long can I buy spare parts for an item once it has been discontinued?

We guarantee the availability of spare parts for ten years after the product in question has been discontinued.

Showers, shower supports and shower sets

Wall bar: What are the options for installing in a corner?

This video demonstrates the assembly steps for a corner mounting set.

Tile compensation: What is the purpose of the longish plastic disk that is included in the shower sets?
Not all bathrooms are fully tiled. As a result, in some cases it is necessary to offset the tile thickness. For bathrooms that are not fully tiled, the tile thickness can be offset with the tile compensation disk. The disk can be stacked if necessary.
Hand shower: Only a small amount of water is coming out compared to earlier. What can I do?

A dirty sealing screen can cause low flow performance. This video describes how to clean the sealing screen. The shower itself may also be calcified. This video demonstrates the correct procedure for descaling the shower.

Hand shower: Where on the bath tub should I install the holder?

The hand shower should be installed so that it can be easily reached. You should be able to wash your hair while sitting, without having to hold the hand shower.

Overhead shower: The gush spray is coming out of the shower unevenly. There is no longer an attractive spray pattern. What can I do?

Clean the opening for the gush spray, ideally using a plastic spatula. Turn on the water and pull the spatula right through the opening for the gush spray. Any particles that are dislodged will be immediately washed away.

Dripping: Water continues to run out of the mixer or shower for a short time after use. What can I do?

When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

Showerpipes: Can the riser pipe be shortened?
Depending on the model, riser pipes can be adapted on request to suit the room layout and shortened if necessary. In principle, round riser pipes can be shortened. You will find more information in the corresponding installation manual. Rectangular riser pipes come in various lengths. You will find the appropriate spare parts numbers for your product in the spare parts catalogue.
Sealing screen: What is the function of the seal or filter element between shower hose and hand shower?

Sealing screens, which are included with each hand shower, must not be replaced by normal seals. Otherwise dirt, which is filtered out in the filter screen, gets washed into the mechanics of the shower. This leads to the QuickClean cleaning function breaking down or the sprays becoming clogged. This video on YouTube demonstrates how to clean the sealing screen.

Unica'D: Can the replacement slide be installed even if you have an older wall bar?
Generally speaking, the replacement slide can be used with all Unica`D wall bars.

Shower systems

Showerpipe: How can I install this if the bathroom is not fully tiled? Is there a solution for this?

You can get a tile compensation disk for showerpipes, which gives 7 mm adjustment. You can find the appropriate article number in the relevant installation manual.

Warranty and guarantee

Does the manufacturer's guarantee for the product become null and void if service parts are replaced?
One of the prerequisites for the retention of our Conditions of Guarantee is professional installation of the product. When replacing spare parts, this professional handling is described in the service instructions. You will find further information about this in our Conditions of Guarantee.
How long is the warranty period for Hansgrohe products?

In principle, the buyer of a product has a warranty claim against the seller for a certain period. Since Hansgrohe distributes its products to its customers exclusively via the 3-stage distribution channel, i.e. via wholesale trade and specialist dealership, this means the customer has a warranty claim primarily against the specialist dealership, i.e. against the seller, but not against the manufacturer. In case of any warranty claims, please contact the outlet where you purchased your product.

Whom should I contact if I have complaints?

Hansgrohe distributes its products to its customers exclusively via wholesale trade and specialist dealership (the so-called three-stage distribution channel). Therefore, this means the customer has a warranty claim primarily against the specialist dealership / seller, but not against the manufacturer. In case of any complaints, please contact the outlet where you purchased your product.

Does Hansgrohe offer a guarantee voluntarily in addition to the legal warranty?

Top quality is a fundamental component of Hansgrohe’s company philosophy. We therefore offer consumers a five-year voluntary manufacturer’s guarantee on our products. You can find the prerequisites and details of this guarantee in the Guarantee Conditions

Base sets

Sealing: Do I need to seal wall penetrations and joints?
Defective joint sealing or even the absence of such on installation access holes can cause significant damage to the structural shell due to the penetration of water. Joints on concealed mixers and on pipe penetrations must be properly sealed, permanently elastic, in accordance with DIN 18195/Part 5 (Water-proofing against non-pressing water on floors and in wet areas; design and execution), e.g. with sealing cuffs and through the use of appropriate sanitary silicone. Sanitary silicone must also be applied to screw holes to protect them against moisture penetration. You will find more information about this in the installation manual included with the product.

Cleaning and care

How do I clean and remove limescale from my Hansgrohe products correctly?

We have compiled concise instructions on maintaining the sheen and function of Hansgrohe products over the long term: to the cleaning recommendations.
As a general rule:

  • Do not use any cleaning agents containing hydrochloric acid, formic acid, chlorine bleach or acetic acid, as these can cause significant damage
  • Do not use any abrasive cleaning tools or devices such as unsuitable scouring agents or sponge scourers
  • Clean using the prescribed cleaning agent dosage and with a maximum exposure time of 10 min.
  • When spray cleaning, never spray the cleaning solution onto the Hansgrohe products; instead, spray onto the cleaning cloth
  • After cleaning, rinse sufficiently with clean water
Can you put a complete overhead shower in the dishwasher?
The plastic parts of the shower are not designed for the high temperatures in the dishwasher's drying program. Only the metal spray disc is suitable for this. The precise procedure is illustrated in the enclosed installation manual.

Miscellaneous

Where can I find the spare parts catalogue, dimensional drawings and installation manuals for the products?

Information about spare parts and technical publications such as dimensional drawings, installation manuals or service instructions can be found at Hansgrohe PRO – the website for our professional target group.
This website also offers a comprehensive product catalogue, bathroom planning information, tips and tricks for consulting services, planning and installation and much more. 

To Hansgrohe PRO – the website for professionals
To the online spare parts catalogue

Where can I find information on suppliers and service providers?

All services and downloads for suppliers and service providers can be found in the supplier area of our corporate website www.hansgrohe.com/suppliers. Among other aspects, you will find information about our purchasing organisation and quality management, downloads such as the guide for first sampling, our factory standards or framework conditions.
To the supplier area

Thermostats and valves

Shut-off/diverter valve: The handle on the thermostat is stiff. How can I solve this problem?

Stiff movement could be due to a number of causes. For example, deposits on the sealing surfaces can cause stiff movement. Please replace the component in accordance with the enclosed installation manual. You can find more information in our electronic spare parts catalogue.

Button is jammed: the safety lock of the thermostat handle cannot be unlocked. How can I remedy this?
It's likely that the button is merely calcified or the spring is defective. Clean the spring and button and grease them lightly. If necessary, the components must be replaced. You will find the spare parts numbers in the installation manual or in the online spare parts catalogue.
The Select button: Following installation of the ShowerSelect or ShowerTablet, the button cannot be actuated or is not working.

When installing the mixer, the green retaining bracket was not removed from the valve. Dismantle the visible components and remove the bracket.

The seal between button and wall flange may not have been greased. Lightly grease the seal using silicone grease.
ShowerSelect: Can I adjust the flow rate on these products?
The flow rate cannot be adjusted on ShowerSelect thermostats. From experience, 80% of users do not require any water volume control. Volume control is required for hand showers in particular. On the new Raindance Select hand showers, your customers can choose between a soft or hard jet. A large number of significantly water-saving EcoSmart hand showers are available. When it comes to overhead showers, the key focus is generally on guaranteeing a pleasurable shower experience. The overhead showers are tailored to their capacity and your customers can choose from a comprehensive range. Our existing thermostats, featuring standard technology, still offer your customers volume control.
Concealed thermostatic mixer: The replacement handle is missing the mounting screw. How can I install the handle properly?

Since 2012, thermostat handles have been snap-on. The mounting screw is no longer necessary. Snap-on handles are simply clipped on and can be removed with a powerful tug whenever required.

Apps & Services for tablets

Overview