Hansgrohe Raindance hand showers

FAQ: your questions – our answers

Online lexicon of frequently asked questions

Technology has its downsides. Operating instructions have their limits. Although Hansgrohe takes great care to ensure that everything is worded in a manner that is easy to understand and functions without problems, queries still sometimes crop up. Are you having problems installing a mixer or removing limescale on a shower?

We have used this section to produce a list of frequently asked questions and offer initial, practical tips that can help you achieve the desired result or possibly even answer your question. Simply select the category that you need and the topic that you want to find out more about.

View technical videos: it’s as simple as that

Also see the Hansgrohe technical tips on YouTube. We use short, easy-to-understand videos to demonstrate useful care instructions, provide technical information and much, much more.

The professional inspects the individual case

At this level, our practical tips can only be used for preliminary information and do not claim to be exhaustive. As situations can differ depending on the individual case, this online lexicon may not provide the desired solution. In such cases, a sanitary professional can help by looking at your specific problem.

Do you have any further questions? If so, feel free to contact us any time via our technical service.

Waste systems

Which drain is recommended for an XXL shower system?

The RainDrain XXL drainage system (item no. 60067000) is recommended for a large overhead shower, for instance. Drain performance is 51 litres/minute, in accordance with DIN EN 274.

Mixers

How does the HG PuraVida 15805XX0 electronic kitchen mixer work?

This video demonstrates how the mixer works.

Can I manipulate the exit angle of a Hansgrohe basin mixer's water jet?

Hansgrohe offers the option of a swivelling standard aerator (item no.: 95400000) with M24x1 outer thread. With this, the water jet can be adjusted by approx. 8° all around. This video demonstrates how to replace the existing aerator with this one and how it works.

Only a small amount of water is flowing through the basin mixer. What can I do?

A dirty aerator can cause low flow performance. This video describes in detail how to clean the aerator

The mixer for an open water heater drips during the heating process. What can I do?

Dripping water escapes via the spout so as to ensure that no excess pressure develops in the open water heater during the heating process. This is physically necessary. It is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

The pivot shaft of the kitchen mixer is leaky. What could be the cause of this?

The mixer's pivot shaft seals are soiled or damaged. The necessary assembly steps for replacing the seals can be found in the appropriate installation manual for the spare part. Make sure that the lip seals of the seal set are not too heavily greased.

My mixer or shower is dripping, what can I do?

When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

How can I move the Variarc sink unit mixer with pull-out shower if I need to open the window?

Hold the mixer’s base set (NB: not the spout!), pull it upwards, and lay the mixer down sideways on the worktop (on a cloth or similar).

The swivel spout on the kitchen mixer leaks. What can I do?

If water leaks in the lower region once the mixer is opened, the seals must be replaced in order to properly seal the swivel spout. You must follow the instructions in the particular installation manual for your model when replacing the seals.

The two jet types converge on the Axor Steel hand shower head. How can I remedy this?

Replace the hand shower head. This cannot be repaired by customers.
You can obtain the spare part hand shower head under item number 3589380X via your specialist bathroom retailer.

The connections of the exposed installation mixer are leaky. What could be causing this?

Before installing the mixer take care to ensure, in order to compensate for differences in dimension, the S connections have been fitted free of tension and that the specified installation dimensions have been complied with. It is absolutely essential that you use the original seals, damaged seals must be replaced where necessary.

The diverter on the bathroom mixer does not automatically return to its original position. What can I do?

The O-ring or the push rod of the diverter are either dirty or degreased. Both must be cleaned if necessary, and lubricated with silicone grease.

I only get a low water flow from the kitchen mixer with pull-out shower/pull-out spout. What can I do?

Between the pull-out hose and the pull-out shower there is a small filter screen, pushed into the pull-out hose connection fitting. Remove this using a sharp object, clean it and put it back in.

Accessories

The lotion dispenser is no longer dispensing lotion. What can I do?

If you have not used the dispenser for a while, the lotion may have dried out and gone hard in the pump. Clean the lotion dispenser pump by soaking in hot water and then rinsing out.

How can you uninstall the fittings from the Axor collections Axor Terrano, Axor Carlton, Axor Citterio, Axor Citterio M, Axor Montreux, Axor Uno² or Axor Uno?

The fittings for the Axor lines Axor Terrano, Axor Carlton, Axor Citterio, Axor Citterio M, Axor Montreux, Axor Uno and Axor Uno² can be uninstalled by pushing a pin through the hole using a thin object, e.g. an allen key (2 width A/F), while simultaneously pulling the holding part forwards.

Showers, shower supports and shower sets

How do I install a wall bar in a corner?

This video demonstrates the assembly steps for a corner mounting set.

Recently, only a small amount of water has been coming out of the hand shower. What can I do?

A dirty sealing screen can cause low flow performance. This video describes how to clean the sealing screen. The shower itself may also be calcified. This video demonstrates the correct procedure for descaling the shower.

Can the riser pipe for Hansgrohe showerpipes be shortened?

Depending on the model, riser pipes can be adapted on request to suit the room layout and shortened if necessary. In principle, round riser pipes can be shortened. Rectangular riser pipes come in various lengths. Please refer to the installation manual supplied for more information.

My mixer or shower is dripping, what can I do?

When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

The overhead shower’s gush spray is coming out of the shower unevenly. There is no longer an attractive spray pattern. What can I do?

Clean the opening for the gush spray, ideally using a plastic spatula. Turn on the water and pull the spatula right through the opening for the gush spray.
Any particles that are dislodged will be immediately washed away.

How should a sealing screen be installed between shower hose and hand shower?

Sealing screens, which are included with each hand shower, must not be replaced by normal seals. Otherwise dirt, which is filtered out in the filter screen, gets washed into the mechanics of the shower. This leads to the QuickClean cleaning function breaking down or the sprays becoming clogged. This video on YouTube demonstrates how to clean the sealing screen.

Where on the bath tub should I install the holder for the hand shower?

The hand shower should be installed so that it can be easily reached. You should be able to wash your hair while sitting, without having to hold the hand shower.

Shower systems

I would like to install a showerpipe, but the bathroom is not fully tiled. Is there a solution for this?

You can get a tile compensation disk for showerpipes, which gives 7 mm adjustment. You can find the appropriate article number in the relevant installation manual.

Purchasing Hansgrohe products

Where can I buy Hansgrohe products?

You can obtain our products directly via your local dealer. There is no factory outlet.

Is there somewhere I can test the products without obligation?

In the Hansgrohe Aquademie, we show you a cross-section of our current products and collections from the Hansgrohe and Axor brands. In the Showerworld you can test out the Hansgrohe shower experience for yourself and have lots of fun doing so. Find out here where else in your area you can test and experience Hansgrohe products.

Where can I get brochures?

You can download brochures on Hansgrohe products directly via our homepage or request them using the brochure request form.

What do Hansgrohe products cost?

You can directly obtain Hansgrohe products from your local dealer, who will also provide you with information on prices.

How long can I buy spare parts for, after an item has been discontinued?

We guarantee the availability of spare parts for ten years after the product in question has been discontinued.

Warranty and guarantee

How long is the warranty period for Hansgrohe products?

In principle, the buyer of a product has a warranty claim against the seller for a certain period. Since Hansgrohe distributes its products to its customers exclusively via the 3-stage distribution channel, i.e. via wholesale trade and specialist dealership, this means the customer has a warranty claim primarily against the specialist dealership, i.e. against the seller, but not against the manufacturer. In case of any warranty claims, please contact the outlet where you purchased your product.

Whom should I contact if I have complaints?

Hansgrohe distributes its products to its customers exclusively via wholesale trade and specialist dealership (the so-called three-stage distribution channel). Therefore, this means the customer has a warranty claim primarily against the specialist dealership / seller, but not against the manufacturer. In case of any complaints, please contact the outlet where you purchased your product.

Does Hansgrohe offer a guarantee voluntarily in addition to the legal warranty?

Top quality is a fundamental component of Hansgrohe’s company philosophy. We therefore offer consumers a five-year voluntary manufacturer’s guarantee on our products. You can find the prerequisites and details of this guarantee in the Guarantee Conditions

Cleaning and care

How do I clean my Hansgrohe products correctly?

We have compiled information on maintaining the sheen and function of Hansgrohe products over the long term: To the cleaning recommendations.

How do I remove limescale from my hand, overhead or side shower?

Place hand or overhead showers with the spray disc into a flat container. This should be filled with decalcification liquid one to two centimetres deep. Let the agent act on the product for a maximum of ten minutes (in accordance with cleaning instructions in the relevant installation manual). Then flush the showers thoroughly with lots of clean water and also rinse them well on the outside. You can cover side showers with a cloth soaked with quick descaler and after ten minutes rinse it well and flush it through with water.

The following videos, which we have put together on YouTube, demonstrate the correct way to descale hand or overhead showers:               

Miscellaneous

Where can I find the spare parts catalogue, dimensional drawings and installation manuals for the products?

Information about spare parts and technical publications such as dimensional drawings, installation manuals or service instructions can be found at Hansgrohe PRO – the website for our professional target group.
This website also offers a comprehensive product catalogue, bathroom planning information, tips and tricks for consulting services, planning and installation and much more. 

To Hansgrohe PRO – the website for professionals
To the online spare parts catalogue

Where can I find information on suppliers and service providers?

All services and downloads for suppliers and service providers can be found in the supplier area of our corporate websitewww.hansgrohe.com/lieferanten. Among other aspects, you will find information about our purchasing organisation and quality management, downloads such as the guide for first sampling, our factory standards or framework conditions.
To the supplier area

Thermostats and valves

The handle of the shut-off/diverter valve on the thermostat is stiff. How can I solve this problem?

Stiff movement could be due to a number of causes. For example, deposits on the sealing surfaces can cause stiff movement. Please replace the component in accordance with the enclosed installation manual. You can find more information in our electronic spare parts catalogue.

The replacement handle for my concealed thermostat mixer is missing the mounting screw. How can I install the handle properly?

Since 2012, thermostat handles have been snap-on. The mounting screw is no longer necessary. Snap-on handles are simply clipped on and can be removed with a powerful tug whenever required.

Apps & Services for tablets

Overview